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Simkhai Help Center

<p>Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download &#xA0;Route&#x2019;s mobile app for&#xA0;<a href="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898" id="isPasted" style=" text-decoration: underline;" title="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898">iOS</a> or&#xA0;<a href="https://play.google.com/store/apps/details?id=com.route.app" style=" text-decoration: underline;" title="https://play.google.com/store/apps/details?id=com.route.app">Android</a> to visually track your package and receive real-time notifications on its estimated delivery.&#xA0;</p>

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimate

Where is My Order?

Shipping Insurance

Return Policy

International Returns

Returns

What do I do if my item(s) arrives damaged?

Can I change or cancel my order after placing it?

Promotion & Sale Policy

Gift Cards

Online Orders

U.S. Shipping

International Shipping

Duties and Taxes are included in the purchase price for the below regions:

Shipping

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How Does Route Work?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

What is Route and Green Package Protection?

What is Carbon Neutral Shipping?

How does Green Package Protection/Carbon Neutral Shipping work?

How Does Route Process Refunds or Reorders?

Size & Fit

Where is My Order?Updated 5 months ago